Mobile Phone Coverage - Overview

WHAT DOES IT COVER?

Accidental Damage, Mechanical Failure, and Theft


  1. Applies to all mobile phones owned by the primary account holder

  2. No pre-registration required

  3. Includes cracked screens, liquid spills, burglary and robbery

  4. Pays up to $500 minus a $50 deductible

  5. 2 claims per consecutive 12-month period

  6. Waiting period of 30 days after coverage start date for damage or mechanical failure, no waiting period for theft

  7. Damages that occur during the waiting period are not covered


HOW DO I FILE A CLAIM?*

Easy Online Claim Form!


  • Call or visit your Program Sponsor and let them know you would like to file a claim prior to getting your phone repaired or replaced. Your Program Sponsor will make available the online claims portal.

  • Go to the online claims portal within 90 days of the loss or damage of your covered device.

  • Enter all the required information on the electronic claim form.

  • A claims adjuster will review your submission. If no additional information is needed, you will receive an email with instructions and suggestions on approved repair/replacement facilities where you can take your device locally.

  • If there are questions about your submission, a claims adjuster will call you.

If your claim form is received prior to 3 PM Central Time, you will typically receive a response within 1 business day. If after 3 PM Central Time, you will typically receive a response within 2 business days.


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*Worth Ave. Group serves as the administrator of the Mobile Phone Coverage and assumes and performs administrative obligations, including but not limited to, adjudication of any claims. Worth Ave. Group's insurance policies are underwritten by the Hanover Insurance Group. There is a 30-day waiting period for claims resulting from Accidental Damage, Mechanical Failure, and Manufacture Defect. Damages that occur within this waiting period will not be covered. There is no waiting period for theft claims. The primary account holder can file a claim for any phones owned by them. Certain terms, conditions, and limitations apply to Mobile Phone Coverage, so it is important that you carefully review the “Electronic Device Protection Policy Summary - Terms and Conditions”